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A) COVID-19 FLEXIBILITY GUARANTEE (commencing 30/09/2020 and will be active until 31/03/2021)

Our Covid-19 Flexibility Guarantee provides the reassurance you need to book with us. To give you complete peace of mind and keep things as simple as possible, we’re applying the guarantee to all future bookings – regardless of when you booked or the terms and conditions that were in place at the time.

If you are unable to proceed with your booking due UK government restrictions related to Covid-19 which prevent you from attending a course/training with us (such as travel bans or enforced self-isolation) you will be able to choose from one of the following options:

a) Reschedule to another course date of your choice from any of those advertised on our website. Changes made within a predefined 'change window' will not be subject to any of our usual administration or cancellation fees.


b) Postpone your booking and apply a credit note to your order. The credit note can be redeemed at any time within three years from the original date of your course and will be valid for the full value of your chosen course regardless of any changes in price between date of booking and date of attendance. Additionally credit notes may be redeemed against any other course of your choice, in this case they will be valid for the cash value originally paid. If the cost of the newly selected course is higher then you will need to pay the difference.

1. The Covid-19 Flexibility Guarantee ‘change window' allows any course date change within the period of 28 days and 3 days prior to arrival.

2. Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you.

3. Please be aware that if the cost of your new booking is higher than your original booking, then you’ll need to pay the difference.

4. The Covid-19 Flexibility Guarantee applies to bookings made directly with us and excludes any bookings through third party sites.

5. The Covid-19 Flexibility Guarantee does not replace our Standard Booking Terms & Conditions. All other booking terms and conditions remain unchanged. The Guarantee will be reviewed regularly and is subject to change or removal  without prior notice. 

6. The Covid-19 Flexibility Guarantee does not apply to 3rd party bookings for NGB Courses (Qualifications) and also First Aid Courses as we are only an agent for these organisations and their own terms and conditions supersede ours. 

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